Support

Start with the question you actually have.

Three common ones, answered without sending you through a twelve-category help center first.

That can happen when you buy something from a Climb and Maintain project. Climb and Maintain, SPC is the legal company behind services such as JustPlaneHosting, so our company name may be what your bank displays even when the name you remember is the product or service.

Still don’t recognize the charge? Contact us with the date and amount and we’ll help identify it. If you believe the charge is fraudulent, contact your card issuer too.

Community Access is our lower-cost path for people who would otherwise be kept out by the standard price. Cost is an accessibility barrier too, and we would rather help somebody participate than pretend it isn’t.

Community Access varies by product or service, so there is not one universal discount or price. If cost is what is getting in your way, ask us what Community Access options are available.

Still need a person-shaped answer?

That is what support is for.

If none of these answers fits, contact Climb and Maintain and tell us what is going on. You do not need to figure out which internal project or department owns the problem first.

Office hours: Monday–Friday, 8:00 AM–2:00 PM Pacific. Customer support: Monday–Friday, 8:00 AM–4:00 PM Pacific. From 2:00–4:00 PM, we handle customer support only; administrative, sales, and other business inquiries are handled the next business day.

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